Booking & Reservations

​

How do I book an apartment?
Book directly on our website or contact us by phone or email for assistance.

​​

What are the check-in and check-out times?
Check-in: From 3:00 PM.

Check-out: By 10:00 AM.

Early check-in/late check-out may be available upon request.

​

Can I modify or cancel my booking?
Yes, please contact us as soon as possible for changes or cancellations. Cancellation terms and charges may vary depending on your booking channel. 

​​

What if I arrive outside office hours?

Key collection is 24 hours, you can collect your keys anytime after your agreed check in time​

​

What if I am struggling to check in? 

Self-check-in instructions are provided in your welcome email, it is important to read your information thoroughly. The         maps attached to your email will help you check in. For urgent issues on arrival, please use the emergency                     contact number provided.

​​

Apartment Features & Amenities

​

What is included in the apartment?
All apartments are fully furnished, with free WiFi, car parking, weekly housekeeping, and full kitchen and laundry facilities. All Bills are included. If you have any specific requirements please contact the office and we will try our best to assist you. 

​​

Are pets allowed?
We may allow some pets in some of our apartments, please check with our office prior to arrival so we can allocate you an apartment that is pet friendly. There may also be a pet deposit charged. 

​​

Is smoking allowed?
All apartments are strictly non-smoking. You will be charged if there is a small or evidence of smoking in the apartment. 

​​

During Your Stay

​

Who do I contact for assistance during my stay?
For urgent issues, please refer to your welcome email for our 24-hour emergency contact. For non-urgent matters, email or call during office hours. 

​​

What should I do if I have a maintenance issue?
Contact us immediately by phone or email. We aim to resolve all issues promptly. Any maintenance reported in the morning will be easier to resolve that same day. If maintenance is reported in the evening or at weekends there may be a delay in getting it sorted. We rely on outside contractors, availability will be dependent on their schedule. 

​​

Is there housekeeping?
Yes, weekly housekeeping is included for all stays. Your housekeeping day will be around 7/8 days after the day you arrive depending on our schedule. If you would prefer a specific time or date please contact the office to arrange this. 

​​

Location & Parking

​

Where are the apartments located?
Our apartments are centrally located in Milton Keynes and Bedford. Full addresses are provided with your booking confirmation.

​​

Is car parking available?
Yes, free parking is provided for all guests. Depending on the location you have booked they may be different, either outside or in an underground space. Some spaces require a permit which we will supply on arrival. Guests must ensure the permit is displayed correctly. If you do get a ticket please contact the office and we can help appeal the fine. City Stay may not responsible for paying any fines. 

​

Someone is parking in my allocated space? 

If you have been given a allocated parking bay and someone has parked their car there. Do not park in a different         space as you may receive a fine for parking in another space. Safely park your car outside of the carpark and               contact the office and we will try help resolve the issue. 

​​

Payments & Invoicing

​

What payment methods do you accept?
We accept major credit/debit cards and bank transfers. For corporate bookings, invoicing is available.

​​

Will I receive an invoice?
Yes, invoices are provided for all bookings upon request.

​

When is payment due for my stay? 

Payment is due prior to arrival. You can pay a 10% deposit to secure a booking which is non refundable; the                 remaining balance must be paid 7 days prior to arrival. ​If you are staying longer than 28 days, we can take monthly payments. 

​​

Contact & Support

​

How can I contact City Stay Apartments?
Email: info@citystayaparts.com
Phone: (+44) 01908 664516

Out of hours emergency number: ( +44) 07498993903
Or use our website contact form.

​​

If you need further assistance, please get in touch. We’re here to help!